Privacy Policy

1. Introduction

Pusaka Notes ("we", "us", "our") is committed to handling personal data with care. This policy explains what data we collect from visitors to our website and participants in our sessions, how we use it, and the rights available to you. We are based at 19 Jalan Kota Laksamana, 75200 Melaka, Malaysia.

This policy applies to data collected through our website (pusakano.blog), our contact form, and any correspondence submitted to us by email, telephone or post. It does not cover data held by third parties we may refer you to — their privacy practices are their own.

Questions about this policy may be directed to: [email protected]

2. Data We Collect

We collect only the personal data that you choose to provide to us. This includes:

• Name — provided when completing our contact form or making an enquiry by telephone or post.
• Email address — provided when completing our contact form or writing to us.
• Telephone number — provided optionally when completing our contact form.
• Message content — the text you include when writing to us about a session or enquiry.
• Technical data — where analytics tools are active, we may receive non-personal usage data such as pages visited and approximate location by region.

We do not collect, store or copy any documents or papers you bring to a session. Those remain with you at all times.

Legal basis for processing: We process enquiry data under our legitimate interest in responding to people who contact us. Where you provide consent (for example, by accepting cookies), we process that data on the basis of consent, which you may withdraw at any time.

Retention: Enquiry correspondence is retained for up to 24 months after the last contact, then deleted unless a longer retention period is required by law or by an ongoing service relationship.

3. How We Use Your Data

Personal data submitted to us is used to:

• Respond to your enquiry and arrange a session or course if requested.
• Confirm bookings and communicate session details.
• Maintain a record of correspondence for the duration of any service relationship.
• Comply with applicable law if required.

We do not use personal data for marketing communications without your explicit consent. We do not sell, rent or exchange personal data with third parties for their own use.

Analytics: If analytics cookies are accepted, aggregate website usage data may be processed by a third-party analytics service (such as Google Analytics) to help us understand how visitors use the site. This data is not linked to your name or contact details.

4. Data Protection Measures

• Our website uses HTTPS encryption for data in transit.
• Access to correspondence records is limited to the Pusaka Notes team members who need it to respond to your enquiry.
• We do not store payment card data — any payment arrangements are handled through a separate secure payment process.
• In the event of a personal data breach that is likely to result in a risk to individuals, we will notify the relevant supervisory authority and, where required, affected individuals, without undue delay.

5. Cookies

Our website uses cookies for basic functionality (session management) and, where you have consented, for analytics. You can manage your cookie preferences at any time through our Cookie Policy page, or by adjusting your browser settings.

Essential cookies cannot be disabled as they are needed for the site to function. Analytics and marketing cookies are only active where you have given consent.

6. Your Rights

Under Malaysian personal data protection law (Personal Data Protection Act 2010) and applicable principles, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete personal data.
• Withdraw consent where processing is based on consent.
• Request deletion of personal data we hold about you, subject to any legal obligations to retain it.
• Object to processing in certain circumstances.
• Limit processing while a query is under investigation.

To exercise any of these rights, write to us at [email protected] or by post to our Melaka address. We will respond within 21 days.

If you believe your rights have not been respected, you may contact the Department of Personal Data Protection Malaysia (JPDP): www.pdp.gov.my.

7. Third-Party Links

Our website may include links to external resources, published archival standards, government offices and professional referral contacts. We are not responsible for the privacy practices of those organisations. We recommend reviewing their privacy policies independently.

8. Children's Privacy

Our sessions are designed for adults. We do not knowingly collect personal data from individuals under the age of 18. If a parent or guardian believes a minor has submitted data to us, please contact us at [email protected] and we will delete it promptly.

9. Changes to This Policy

We may update this policy from time to time. The date at the top of the page reflects the most recent revision. If changes are material, we will note this on the website. Continued use of our website or services after a revision constitutes acceptance of the updated policy.

10. Contact

Pusaka Notes
19 Jalan Kota Laksamana, 75200 Melaka, Malaysia
Email: [email protected]
Telephone: +60 6 764 2380