A place to write down
what the family holds.

A facilitator helps a family locate, copy and label papers — building a written record of what has been found, where it is held, and what each institution has said when contacted. Facilitators do not read documents for meaning, assess their legal effect, or advise on entitlement. Every substantive question is directed to an appropriately qualified professional, and that referral is written into the session record.

Yes. We keep capacity available for families in the earliest weeks after a bereavement. Write to us or telephone, and we will confirm availability within one working day. The session is delivered privately, either at our Melaka premises or — where circumstances make travel difficult — by arrangement.

Sessions are conducted in English, with Bahasa Malaysia used throughout for all printed materials and for clarification when participants prefer it. The register book itself is structured so that each entry has equal column space in both languages. Families whose younger members no longer read the language of the original papers find this particularly useful.

No. The programme catalogues and conserves — it does not determine title, entitlement or administration. An access and reproduction policy is drafted alongside the association's own qualified professionals. Any question touching on ownership is referred outward and recorded in the engagement report.

The engagement runs six to nine months depending on the size and condition of the holdings. A condition and holdings survey in the first four weeks informs a more precise timeline, which is agreed before the catalogue work begins. Volunteer training takes place across five days during the middle phase, and the closing report includes a phased plan for what follows.

The First Fourteen Days session (RM 535) includes printed checklist, correspondence log and folder set. The Bilingual Family Register Course (RM 1,590) includes the register book and all printed materials. The Heritage Association programme (RM 4,430) covers the full engagement as described; any specialist conservation materials are costed separately and agreed in advance.

Papers brought to a session remain with the family at all times. Facilitators may help label or arrange them, but no document leaves the family's possession. No copies are retained by Pusaka Notes unless a family specifically requests a scanning service, which is handled and agreed separately. Details submitted through our contact form are held only for the purpose of responding to the enquiry.